SanaControls Customers HelpDesk
SanaControls
SanaControls Customers HelpDesk
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Warranty Claims
Submit a Support Request
Required fields are marked with
Name:
Email:
Project Name / Details:
PO Reference:
System:
Location:
Contact Phone Number:
Warranty terms as per PO:
18 Months from Delivery to the site or 12 Months of Hand over which ever comes first
Extended Warranty Terms - Explain in Message Box
Warranty Claim for:
Hardware inside DDC
Hardware Field Device
Software
Confirmation of Procedures:
We have read and executed the required steps concluded in document: "User Inspections and procedures during and after warranty" available at knowledge base articles of this help desk portal or in this link: [https://bit.ly/3Inx5PB]
Subject:
Message:
Suggested knowledgebase articles:
Client Initial Inspection:
Inspection done and cause of error is known
Inspection done and cause of error is Un-known
No Inspection Has been done - Requires Valid Maintenance contract
Results of Initial inspection:
Attachments:
Maximum 8 attachments
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